Refund policy

Return & Refund Policy — ChoicebyAmber

Damaged & Not Working Products (Faulty)

We accept complaints for damaged or non-working products within 30 days of delivery.

1. Complaints Within 7 Days

If a customer files a complaint within 7 days of delivery, ChoicebyAmber will bear the cost of the reverse pickup.

The product will first be collected from the customer and inspected at our warehouse to verify its condition. Once the issue is confirmed, the product will be replaced.

2. Complaints After 7 Days

If a customer files a complaint after 7 days but within 30 days of delivery, the customer will bear the reverse pickup cost of AED 20.

After the product is received and inspected, the same replacement process will apply.

Customer Satisfaction Issues

1. Cosmetic Products

For cosmetic products, we cannot accept returns if the product has been opened, used, tested, or unsealed.

If the product is completely sealed and unused, the case may be forwarded to our dedicated team for review. Such cases may take 5–7 working days to process.

2. Electronic Products

If an electronic product is not faulty, customers may request to return the item.

In such cases, the customer will be responsible for the delivery and reverse pickup charges of AED 35.

If the customer raises a concern regarding these charges, the applicable charges may be reduced to a minimum of AED 25, where applicable.

The product must be returned in its original condition and will be inspected once received.

Important Note

All returned products are subject to inspection before a replacement, return, or other resolution is approved.

For any questions regarding returns or refunds, please contact:

ChoicebyAmber
Email: atharkhan75g@gmail.com